Privacy Policy

What is this Privacy Policy for? 

This privacy policy is for this website [www.flattech.com] owned and operated by FLAT Pty Ltd and governs the privacy of its users who choose to use it. This privacy statement may be updated from time to time in accordance with changing legislation and was last updated in May 2018.

The policy and our company processes have been updated to specifically incorporate the requirements of the EU General Data Protection Regulation (GDPR) and comply with the requirements of ‘Legitimate Interests’ in any information that we request, store and use. The policy covers the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience and afterwards.

What information is being collected and how is it used?

FLAT Pty Ltd is the data controller and responsible for your personal data.

On numerous pages of our website, we provide users with the opportunity to enquire about our products, business or promotions. Users can initiate contact with us by inputting their contact information into the relevant fields and submitting them to us. This can include the user’s name, email address, telephone number, country and in some cases business address and other relevant business information. This information enables us to effectively respond to their enquiry, fulfil promotional activity or monitor the effectiveness of a marketing campaign.

We also process this information for certain legitimate business interests. Processing user information allows us to pursue some of our ‘Legitimate Interests’ including some or all of the following:

• direct marketing of our products, enhancing, modifying, personalising or otherwise improving

  our services and communications

• to better understand how people interact with our websites

• to provide communications which we believe will be of genuine interest to you/your business

• help determine the effectiveness of promotional campaigns and advertising.

From time to time we may use your information to keep you informed by post, telephone, email and/or other electronic means such as via social and digital media about current and new products, product developments, offers and promotions.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your information is kept private and stored securely until a time it is no longer required or has no use. In accordance with GDPR compliance requirements, we keep information only for as long as necessary for each purpose.

We will not contact you excessively and we will only provide you with information about our products or company information that we believe to be of legitimate interest to you/your business.

Your Rights

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take full account of these rights.

You have the following data protection rights:

You can request access, correction, updates or deletion of your personal information.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

You can unsubscribe your details from our contact list by clicking on the unsubscribe link provided at the bottom of our marketing emails. 

Other ways to unsubscribe or exercise your rights include:

  • by emailing us at web@flattech.com
  • by contacting us in writing at FLAT Technologies Ltd, Suite C7, Swan House Business Centre, The Park, Market Bosworth, CV13 0LJ, United Kingdom
  • by telephoning us on +44 844 247 9411

Please bear in mind that if you unsubscribe from our contact list, this may affect our ability to carry out tasks above for your benefit.

We hope that you won’t ever need to, but should you wish to complain about how we use your data, then please send an email with the details to web@flattech.com. We will investigate and respond to any complaints that we receive.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.

If you have further queries with regards to the data that we hold, please feel free to contact us.

Who and where will data be shared with?

Some processing of your personal data may be undertaken by appointed sub-contractors (third parties) outside of the European Economic Area (EEA). We may periodically provide you with updates about our business and/or products and may do this via nominated 3rd party marketing agencies located outside of the EEA. We also use secure 3rd party email systems to periodically send you emails about our products. Our office locations around the globe may also process your information for legitimate business purposes, in certain regions this may include sharing your information with 3rd parties in order to fulfil e-commerce transactions. Your information would only ever be processed by agents working for or on behalf of FLAT and will never be sold to 3rd parties or used for purposes other than legitimate business practices between you and FLAT.

Except as set out in this Privacy Policy, we will not disclose any of your personal data to other parties without your permission unless we are legally required to do so by, for example, a court order, for the purposes of prevention of fraud or other crime, or by a regulator.

Use of Cookies

This website uses cookies. Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. Further information is provided at https://flattech.com/policies-and-warranty/#cookie-policy.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy....].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programmes, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Email Marketing Campaigns

Email marketing campaigns published by FLAT may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with legislation, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although this website only looks to include informative, safe and relevant external links, users are advised to adopt a policy of caution before clicking on any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage with them whilst taking due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.